Need to cancel your Microsoft 365 subscription? The process differs between Personal/Family and Business plans. This guide covers cancellation steps, refund policies, and what happens to your data.
Before You Cancel
- Back up your data: Download OneDrive files and export Outlook emails
- Check remaining time: Consider turning off auto-renewal instead
- Verify admin status: Business plans require Global Admin or Billing Admin role
Cancel Microsoft 365 Personal or Family
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Sign in to account.microsoft.com/services
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Find your Microsoft 365 subscription
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Click Manage
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Select Cancel subscription
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Or choose Turn off recurring billing to keep access until expiration
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Follow the prompts to confirm
Refund Policy (Personal/Family)
| Timing | Refund |
|---|---|
| Within 30 days of purchase/renewal | Full refund available |
| After 30 days | No refund, access continues until term ends |
Cancel Microsoft 365 Business
- Sign in to admin.microsoft.com as an admin
- Go to Billing > Your products
- Find the subscription to cancel
- Click the three dots (...) or subscription details
- Select Cancel subscription
- Provide a reason (optional)
- Confirm cancellation
Refund Policy (Business)
| Plan Type | Policy |
|---|---|
| Monthly billing | Cancel anytime, no penalty |
| Annual billing (within 7 days) | Prorated refund typically available |
| Annual billing (after 7 days) | Early termination fees may apply |
What Happens After Cancellation
Personal/Family Plans
| Service | After Cancellation |
|---|---|
| OneDrive | Storage drops to 5GB free tier |
| Office apps | Read-only mode (view/print only) |
| Outlook.com email | Remains active (free) |
Business Plans
| Service | After Cancellation |
|---|---|
| User access | Ends immediately |
| Admin data access | 90-day retention for export |
| After 90 days | Permanent data deletion |
Turn Off Recurring Billing Instead
If you want to keep access until your current term ends without future charges:
Personal/Family
- Go to account.microsoft.com/services
- Click Manage on your subscription
- Select Turn off recurring billing
Business
- Go to Admin Center > Billing > Your products
- Select the subscription
- Click Edit recurring billing
- Turn it Off
Third-Party Purchases
If you bought Microsoft 365 through a third party, cancel through them:
- Apple App Store: iPhone Settings > Apple ID > Subscriptions
- Google Play: Play Store > Profile > Payments & subscriptions
- Amazon: Amazon account > Your Subscriptions
- Reseller: Contact the reseller directly