GoTo
GoTo Resolve
All-in-one IT management and support
Key Features
Zero Trust Security Architecture
Protects your infrastructure with a 'never trust, always verify' security model that requires unique verification for sensitive tasks, ensuring your management tools are never compromised.
Unified Remote Monitoring & Management (RMM)
Proactively monitors endpoints for hardware and software issues, automates Windows updates, and manages third-party patching to prevent vulnerabilities.
Conversational Ticketing
Streamlines helpdesk operations by allowing employees to create and manage support tickets directly within Microsoft Teams, reducing friction and improving response times.
Background Device Management
Empowers IT agents to troubleshoot issues, transfer files, and run terminal commands behind the scenes without interrupting the employee's active work session.
Multi-Platform Remote Support
Provides instant, high-definition remote control for PC, Mac, iOS, Android, and Chromebook devices, featuring multi-monitor support and session recording.
IT Automation & Scripting
Allows teams to execute PowerShell, JavaScript, or Python scripts across multiple devices simultaneously to automate repetitive administrative tasks.
Camera Share (AR Support)
Enables technicians to see what the user sees through their mobile device camera, allowing for visual troubleshooting of hardware and disconnected equipment.
Trusted by Thousands
4.4
200 reviews
800,000+ customers
customers worldwide
Available Plans
Compare PlansResolve MSP Platform
Unified IT management platform with remote monitoring, support, and ticketing for MSPs.
Watch DemoAdd to any plan above
Endpoint Add-on
Add-onAdditional endpoint capacity in blocks of 25 for expanded device management.
Watch DemoMobile Add-on
Add-onMobile device management and support capabilities for iOS and Android devices.
Watch DemoAgent Add-on
Add-onExtends remote support capacity with additional unattended agent licenses for managing and monitoring more endpoints.
Watch DemoCamera Share Add-on
Add-onEnables technicians to view a remote user's mobile device camera to visually diagnose hardware and environmental issues in real time.
Watch DemoEndpoint Protection Add-on
Add-onAdds antivirus and endpoint protection capabilities to GoTo Resolve for detecting and remediating threats on managed devices.
Watch DemoGet Your Price
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Why Get GoTo Resolve Through Inventive HQ?
Authorized Partner
We work with leading vendors to provide genuine, fully licensed software solutions.
Expert Deployment
Our team helps configure and deploy solutions tailored to your needs.
Ongoing Support
Dedicated account management and technical support when you need it.
Volume Licensing
Flexible licensing options tailored to your organization's size and needs.
“Inventive HQ made our software procurement painless. They handled deployment, licensing, and training — we were up and running in days, not weeks.”
James Mitchell
IT Director, Mid-Market Financial Services
Ideal For
Supporting a Hybrid Workforce
Ideal for businesses with distributed teams, ensuring that remote employees receive the same level of secure, instant support as in-office staff, regardless of their network or location.
IT Help Desk Consolidation
Perfect for organizations looking to replace expensive, fragmented toolsets (separate RMM, remote support, and ticketing tools) with a single, cost-effective platform.
Proactive Security Management
Used by security-conscious businesses to automate patch management and antivirus deployment, reducing the attack surface and ensuring compliance across all corporate devices.
Internal IT Operations Optimization
Enables lean IT teams to handle higher volumes of support requests through automation and conversational ticketing, freeing up time for strategic projects.
About GoTo Resolve
Learn how GoTo Resolve from GoTo can help transform your business operations.
GoTo Resolve is a comprehensive, all-in-one IT management and support solution designed to empower modern businesses to support their hybrid workforce securely and efficiently. Unlike traditional setups that require IT teams to juggle multiple disparate tools for remote support, remote monitoring, and helpdesk ticketing, GoTo Resolve consolidates these critical functions into a single, unified interface. This consolidation not only reduces software bloat and operational costs but also streamlines workflows, allowing IT professionals to resolve issues faster and minimize downtime for employees.
At the heart of GoTo Resolve is its industry-leading Zero Trust security architecture. In an era where software supply chain attacks are a growing threat, GoTo Resolve ensures that every action—especially sensitive automated tasks—is verified before execution. This 'never trust, always verify' approach provides businesses with peace of mind, knowing that their remote management tools cannot be weaponized against them. The platform supports a wide range of devices, including PC, Mac, Android, iOS, and Chromebooks, ensuring comprehensive coverage for diverse hardware environments.
For business decision-makers, GoTo Resolve offers significant operational advantages through automation and proactive management. The platform includes robust Remote Monitoring and Management (RMM) capabilities that allow IT teams to monitor system health in real-time, automate patch management, and deploy antivirus software (through integrations like Bitdefender) to prevent security breaches. Furthermore, the innovative 'conversational ticketing' feature integrates directly with Microsoft Teams, allowing employees to submit requests within their natural workflow and enabling agents to manage tickets without leaving the communication platform. Whether you are a small business looking to professionalize your IT operations or a mid-sized enterprise seeking to enhance security and efficiency, GoTo Resolve delivers the scalability, security, and ease of use required to keep your business running smoothly.
Frequently Asked Questions
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